Hypothesis-Based problem solving - letting informed, considered hypotheses drive your approach to understanding the problem.
Michael McCartan examines the challenges facing hotels with increasing pressure on margin from the OTAs, and he proposes a range of strategies to cope with the challenges of the new online environment.
Buying a system from established vendors typically costs millions and can take several years. Tom Wilson describes a variety of new techniques and tools which can allow you to bypass traditional vendors and project issues.
One of the challenges of revenue management is to produce an accurate forecast. Larissa’s research focused on understanding adjustments introduced by revenue managers to the RMS (Revenue Management System) generated forecasts, and the pitfalls related to monitoring...