11:00 - 11:50

Lalit Gupta

Google

"Transforming Travel Search with AI"

Google is supercharging the travel search experience by evolving from a "thinking" phase to a "doing" phase through the integration of Gemini 2.5 and new AI Mode features. It highlights a shift toward proactive, multi-surface assistance that provides travelers with deeply personalized results, such as real-time flight deals, curated hotel options, and interactive itinerary planning.

11:45 - 12:30

Neal Stone

Leapstone

"Selling spaces versus buying experiences"

What revenue management looks like to customers from the other side of the transaction.

In this talk Neal will explore how design thinking, service design and innovation can help us see things from the customer point of view - because the gap between what you're selling and what they're buying is where revenue leaks. He'll draw on examples from his years of experience across many sectors from airlines, hotels, railways, healthcare and NGOs.

13:45 - 14:45

Facilitated by Thomas Finn - Edwards & Finn

Panel members: Danielle Ravenscroft (Clermont Hotel Group), Amy Russell (PPHE Hotel Group), Alex Drinkwater (HOSPA Professional Development)

"Meetings & Events Revenue Management: Progress and Practice - What Comes Next?"

Just over a year ago, Thomas Finn and Russell Low introduced the output of their study on Revenue Management in the Meetings and Events space, and how this had fundamentally changed how it is approached. This session will explore how this revolution is progressing, what is being done differently and what will come next.

15:00 - 15:45

Ria Fox - Commercial Manager

Cove UK

"Transformation of Revenue Management at Cove UK"

3 years ago Revenue Management at Cove UK was at a very basic stage. From pricing and systems to OTA strategy and the overall mindset in the business. Fast forward three years and it's a completely different environment; new tools, new processes and a much more strategic approach to how we drive revenue.

15:45 - 16:30

Prof. Christine Currie

University of Southampton

"Teaching and Researching Revenue Management & Pricing: A University Perspective"