February Conference

Thursday 22nd February 2024

We will be holding the conference at the Holiday Inn Regents Park London.     This conference for members of RMAPI.   If you are not yet a member, but would be interested in joining and attending this event, please contact us via admin@rmapi.org. 

RMAPI Agenda

11:00 - 11:45

Ideas logo

Alan Finnemore


"What pays the rent? Revenue or profit"
A typical hotel’s collection of software comprises various standalone systems, including a PMS, RMS, financial, and sales and catering. IDeaS will discuss how hotels are transforming how they forecast and plans rooms, food & beverage, and other lines of business to boost operational efficiencies and drive greater profitability.


11:45 - 12:45

heyward group logo Turbulence logo

Michael Heyward - Dr. Mark Bloomfield

Heyward Group - Turbulence

"Embracing the Change: Working with AI to transform your Revenue Management"
AI requires a new approach to change management. In the talk we re-imagine stakeholder management and partnerships and highlight the importance of new capabilities such as experimentation. We advocate a new approach to change management centred on continuous learning.


12:45 - 13:55

14:00 - 15:00

RMAPI logo

RMAPI Discusion Panel

Jason Gossop & Janel Clark will facilitate a panel discussion

"Bridging the Gap Between Education and the Real World of Commercial"
The panel will discuss the challenges the industry is experiencing with cultivating new talent and what the education institutes could be missing. More importantly what solutions there are if our industry has an open and direct dialogue with the education providers? Finally, how continued professional development providers can help to bridge the gap and enable businesses to drive positive change in this space. I believe this will lead to a very interesting and engaging Q&A at the end from the audience.
  • Edwards & Finn - Jason Gossop, Senior Recruitment Consultant - Moderator
  • Heyward Group - Janel Clark, Programme Director & Course Tutor Consultant
  • University of West London - Dr Ariane Lengyel, Senior Lecturer, Course Leader Hospitality, Academic Quality Lead
  • CrossCountry Trains - Luca Lattanzi, Head of Commercial Strategy
  • RBH Management - Chris Martin, Group Director of Revenue

Tea Break

15:00 - 15:20

15:20 - 16:00

Cross Country Trains Logo

Luca Lattanzi

Cross Country Trains

Revenue Management in Railways: a comparison with other sectors"
Luca will explain how Revenue Management is used in the railways, which is very different than RM in other sectors, due to the fact that they cannot turn customers away and they do not really have a fixed capacity - you can have passengers standing. Having previously worked in both Car Rental and Hospitality, Luca will contrast this sector with what is done in these and other sectors.

Wrap up followed by drinks